Shipping policy

Last updated: October 3, 2026

Thank you for shopping with Prevail Studios.

Order Processing Time

Orders are processed within 1 to 3 business days after payment is confirmed. Orders are not shipped on weekends or holidays. During busy periods, processing may take a few extra days. If there is a significant delay, we will contact you by email or phone.

Shipping Rates

Shipping costs, and any free shipping offers you qualify for, are calculated and shown at checkout.

Tracking Your Order

You will receive a shipping confirmation email with your tracking number once your order ships. Tracking usually becomes active within 24 to 48 hours. You can also check your order status on our Track Order page.

Delivery Delays

Once your package leaves our facility, delivery times depend on the carrier. Prevail Studios is not responsible for carrier delays.

Lost or Damaged Packages

If your package arrives damaged or is marked delivered but you did not receive it, contact us at prevailstudios8@gmail.com and we will help you file a claim with the carrier. Please keep all packaging until the claim is resolved.

Address Errors

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address entered by the customer. If you notice a mistake, contact us right away. We can only change the address before the order ships.

Customs, Duties, and Taxes

For orders shipped outside the United States, any customs fees, duties, or taxes are the customer's responsibility.

Contact

Questions about shipping: prevailstudios8@gmail.com